How do I get started?
Use the CONTACT US tab to inquire about design work.
Do I get to see drafts before design is finalized?
Yes. We send drafts over so you can see the direction that we are headed in. You are allowed 2 revisions to the design before finalizing. Any revisions after that will be charged an extra $25 per revision.
Please note that a revision is not the same as a project change. A revision is something along the lines of changing the colors, rearranging the words, swapping out the font, etc. A change is when you change the entire concept. We do not do changes after the deposit is paid.
What do you need from me to get started?
Each project has different needs. For example, for a logo project, we would need to know the concept that you have in mind, desired colored palettes, etc.
How will I receive my files?
All of your project files will be uploaded to your client portal. After you pay your deposit, you will be sent your invite for your portal. The portal will house all of your designs, and files all in one place so you don't have to spend hours searching through e-mails.
What platform do you use for designing websites?
Since we are experts at using the Squarespace Platform, that is what we use to design our sites for our clients. We do have experience with Shopify as well and prefer to use that platform for eCommerce sites. If you are currently using another platform and would like to switch over to either, let us know in your inquiry so that we can walk you through how to do it.
I changed my mind, Can I have a refund?
Once the deposit is paid, we immediately start designing. We spend a lot of time working to create your designs and since you can't get time back, no refunds will be given.
What is turn around time?
Turn around times vary from project to project. Please view our pricing guide here to see what is included with each service + how long it takes to complete.
How do I make a payment?
We currently accept payments via Cash App, Zelle (Preferred), Google Pay or PayPal.